Getting Started With Polly For Dealers
How do I change my password?
If you need to reset the password to your Polly for Dealers account, go to Polly for Dealers. Underneath the sign-in, click the "reset password" link. Enter the email address linked to the account and click "continue". Once submitted, Polly will send you an email with instructions.
I just moved to a dealership that doesn't have Polly. Can I keep using it?
Yes! You'll need to sign up again, which you can do by clicking here and filling out the form.
I need help! How do I get in touch with Polly?
The best way to get in touch with Polly is to fill out this form. We can also be reached at clientsuccess@polly.co
Making Money With Polly
Why didn't I earn a referral fee for the car buyer I referred to Polly?
There are two reasons why a referral fee might not be earned:
- Polly users earn referral fees only when a referral is considered complete. Usually, that means your customer must talk to a Polly agent or use the “buy online” feature. We don’t pay referral fees for incomplete referrals. Think of the process like handing your customer a modern-day business card for Polly. If the customer calls us, we pay a referral fee. But we can’t pay a referral fee for every business card you hand out (even though we wish we could).
- We don’t pay a referral fee for current Polly policyholders or for customers who have interacted with Polly in the last 90-days (whether at your dealership or another dealership).
Why aren't there any promotions or competitions in my area?
There are a few reasons this might be the case:
- Some states have limitations around referral payments, sweepstakes, or other promotions.
- A promotion may be open only to certain users based on their past performance or length of time on the platform.
If you’re interested in participating in the promotion, let us know at clientsuccess@polly.co and we’ll see what we can do!
Improving Customer Experience
Should I mention Polly to all my customers?
Yes! The industry standard advice is that every person should shop around for auto insurance at least once a year and at the time of a new car purchase. The reason is that everyone benefits from comparing insurance rates to see if they can save. You can’t, however, pressure anyone to talk to Polly (that would be against our program terms and conditions). It’s ultimately up to the individual consumer. But you should make everyone aware that Polly is a fast and convenient service available to them at your dealership.
When's the best time to introduce Polly?
It may vary depending on your deal, but one great time to introduce Polly is right before the F&I process.
How should I introduce Polly?
Try this word track: "The next step in the process is for you to get your insurance squared away. At our dealership, you have access to Polly, an insurance agency that will help you get competitive quotes on your auto insurance. Polly helps you get your car and car insurance together.”
What if my customer already has insurance?
Customers with an existing policy may be able to save money on their insurance. It benefits them to know that Polly is available to them so they can check rates if they choose.
My customer bundles their auto insurance with their car. Does it make sense to mention Polly to them?
Yes, it does! Polly also offers bundling and insures everything from homes to boats, motorcycles, and RVs. Polly also offers umbrella and even business insurance.
My customer entered some details and received a quote online. When they spoke with an agent, the price was different. How can this be avoided?
To ensure a great customer experience, encourage your customer to answer all the questions they're asked online. If a customer first enters incomplete or incorrect data that is corrected when their driving history is pulled, it may result in the final quote being higher than the quote they saw online.